Service & Digital Delivery Policy
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Effective date: [DD Month YYYY] Propulsive ERP is a digital, software-as-a-service product provided by Propulsive Technologies. There is no physical shipment: this policy explains how access is provisioned, activated and delivered, and replaces any shipping/delivery terms that would apply to a physical good.
1. Nature of delivery
The Service is delivered electronically as hosted software access (login credentials and/or a provisioned workspace). No physical goods are shipped or couriered under any plan.
2. Provisioning timeline
Access is typically provisioned within [X business hours/days] of a successful payment or an approved order, subject to any onboarding information we still need from you. Enterprise/white-label deployments follow the timeline agreed in your order.
3. Activation
Your subscription activates once payment is confirmed and your workspace is provisioned. You will receive an email confirmation at the address on your account with access instructions. [Confirm exact activation trigger and any manual-approval steps.]
4. Onboarding & access delivery
Depending on your plan, onboarding may include a guided setup call, data-import assistance, and role/user provisioning. Support and onboarding scope by plan is described on our Pricing page or your order. [Confirm what is included per tier.]
5. Delays
If provisioning is delayed beyond the timeline above, contact support@propulsive.in. We will investigate and provide a revised estimate; undue delay attributable to us may qualify for the remedies in our Refund & Cancellation Policy.
6. Support after delivery
Ongoing support channels and response expectations are described in your plan and our Terms of Service.
7. Changes
We may update this policy; changes are posted here with a revised effective date.
8. Contact
Questions about provisioning or delivery: support@propulsive.in.