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Legal

Refund & Cancellation Policy

Draft policy — not yet approved for publication. The copy is complete for structured review, but the accountable owner and legal counsel must confirm it before publishing. No effective date has been published for this policy yet.

This policy explains cancellations and refunds for Propulsive Technologies subscriptions provided by Propulsive Technologies. Your published plan, accepted order and applicable law may provide additional or more specific rights; where they conflict, the legally controlling term applies.

1. No free trial

The Service does not include a free trial. A paid evaluation is available for a minimum term of three months, billed at the applicable plan rate; a guided demo is available beforehand at no charge.

2. Cancellation

You may cancel your subscription at any time from your account or by contacting support@propulsive.in. Cancellation stops future renewals; access continues until the end of the current paid period.

3. Refunds

  • Recurring subscription charges: fees already charged are not automatically refundable merely because a customer stops using the Service during the paid period.
  • Order-specific rights: any cancellation window, service credit, pro-rata treatment or committed-term remedy stated in an accepted order remains applicable.
  • Service not supplied as agreed: we will investigate a documented failure to provision the purchased Service and provide the remedy required by the order and applicable law.
  • Duplicate or erroneous charges: refunded in full once verified.

Nothing in this policy limits a mandatory consumer, payment-error or other statutory remedy that cannot lawfully be excluded. A request must identify the account, charge and reason so it can be verified.

4. How refunds are issued

An approved refund is initiated to the original payment method unless that method cannot lawfully or technically receive it. We will communicate the initiation status; the time taken to appear after initiation depends on the payment provider and receiving bank.

5. Setup, onboarding & custom work

Setup, onboarding, migration and custom-development charges follow the milestones, acceptance terms and cancellation provisions in the accepted order. Work already performed or third-party costs already committed are handled under that order and applicable law rather than silently treated as a subscription refund.

6. Changes

We may update this policy; changes are posted here with a revised effective date.

7. Contact

For cancellations or refund requests, contact support@propulsive.in.