Refund & Cancellation Policy
[brackets] need real values.
Effective date: [DD Month YYYY] This policy explains cancellations and refunds for Propulsive ERP subscriptions provided by Propulsive Technologies. Payment gateways (e.g. Razorpay) require a clear policy — confirm the specifics below with your team and counsel.
1. Free trial
The Service includes a [14]-day free trial. You will not be charged during the trial, and you can cancel any time before it ends without charge.
2. Cancellation
You may cancel your subscription at any time from your account or by contacting support@propulsive.in. Cancellation stops future renewals; access continues until the end of the current paid period.
3. Refunds
- Monthly plans: [generally non-refundable once the period has begun — confirm].
- Annual plans: [state whether pro-rata refunds apply and any conditions].
- Duplicate or erroneous charges: refunded in full once verified.
[Define your actual refund window and eligibility. Many SaaS providers offer refunds only within a set number of days of the initial charge.]
4. How refunds are issued
Approved refunds are returned to the original payment method within [7–10] business days, subject to your bank or payment provider's processing times.
5. Setup, onboarding & custom work
One-time setup, onboarding, migration or custom development fees are [non-refundable once work has commenced — confirm].
6. Changes
We may update this policy; changes are posted here with a revised effective date.
7. Contact
For cancellations or refund requests, contact support@propulsive.in.